Exelon Peak Savings Toll Free Demand Response Customer Care Number | Toll Free Number

As energy demands continue to rise and utility companies strive for grid stability, Demand Response (DR) programs have become a cornerstone of modern energy management. Among the most recognized and trusted programs in North America is Exelon Peak Savings — a flagship initiative by Exelon Corporation designed to empower commercial, industrial, and residential customers to reduce energy consumption during peak demand periods. In return, participants receive financial incentives, helping them lower operational costs while contributing to a more sustainable and resilient power grid.

At the heart of Exelon Peak Savings is its dedicated customer care infrastructure — a seamless, 24/7 support system designed to guide participants through enrollment, outage alerts, energy reduction protocols, and incentive payouts. For customers seeking immediate assistance, the Exelon Peak Savings Toll Free Demand Response Customer Care Number serves as the primary lifeline. This article provides a comprehensive, SEO-optimized guide to understanding, accessing, and maximizing support through Exelon Peak Savings’ toll-free customer service channels, including historical context, operational details, global access, and frequently asked questions.

Introduction to Exelon Peak Savings Toll Free Demand Response: History and Industries Served

Exelon Corporation, founded in 2000 through the merger of Commonwealth Edison and BGE, is one of the largest utility companies in the United States, serving over 10 million customers across Illinois, Maryland, Pennsylvania, New Jersey, and Delaware. With a mission to deliver clean, reliable, and affordable energy, Exelon has long been at the forefront of innovation in energy efficiency and grid modernization.

Launched in the mid-2000s, Exelon Peak Savings was developed as a voluntary Demand Response program to address the growing challenge of peak electricity demand — typically occurring during hot summer afternoons when air conditioning use surges. The program incentivizes customers to voluntarily reduce their energy consumption during these critical periods, helping to prevent blackouts and reduce the need for expensive, polluting peaker plants.

Initially targeted at large commercial and industrial facilities, Exelon Peak Savings quickly expanded to include small and medium-sized businesses, schools, hospitals, and even residential customers in select service territories. Today, the program supports over 15,000 participants across multiple utility territories, including ComEd (Northern Illinois), BGE (Maryland), PECO (Pennsylvania), and Atlantic City Electric (New Jersey).

Industries that benefit most from Exelon Peak Savings include:

• Manufacturing and industrial plants
• Hospitality and hotels
• Healthcare facilities
• Large retail chains and supermarkets
• Commercial office buildings
• Public institutions such as schools and government buildings
• Residential aggregators and smart home energy managers

By participating, these entities not only reduce their energy bills but also play a vital role in stabilizing regional power grids. The program’s success has been recognized by the U.S. Department of Energy and the North American Electric Reliability Corporation (NERC), which have cited Exelon Peak Savings as a model for scalable, customer-centric demand response.

Why Exelon Peak Savings Toll Free Demand Response Customer Support is Unique

Unlike many utility-run demand response programs that rely on automated alerts and minimal human interaction, Exelon Peak Savings distinguishes itself through its human-centered, proactive customer support model. The program’s toll-free customer care team is not just a helpdesk — it is a strategic partner in energy optimization.

Here’s what makes Exelon Peak Savings customer support unique:

24/7 Availability with Real-Time Response

Peak demand events can occur at any time — often without warning. Exelon’s customer care team operates around the clock, ensuring participants receive immediate guidance during critical demand response events. Whether it’s a sudden grid emergency or a technical glitch with a smart meter, trained specialists are available to assist via phone, email, or online portal.

Personalized Energy Reduction Strategies

Each participant receives a customized energy reduction plan based on their facility’s load profile, operational hours, and equipment capabilities. Customer care agents work directly with facility managers to recommend specific actions — such as pre-cooling buildings, delaying non-essential manufacturing processes, or shifting lighting loads — that align with both grid needs and business continuity.

Multi-Language Support and Accessibility

Exelon Peak Savings recognizes the diverse customer base it serves. The toll-free support line offers multilingual assistance in Spanish, Mandarin, Polish, and Vietnamese, ensuring language barriers do not hinder participation or compliance. Additionally, the service is fully ADA-compliant, with TTY support and voice-to-text options for hearing-impaired users.

Proactive Outreach and Event Notifications

Instead of waiting for customers to call, Exelon’s support team initiates contact before every scheduled or unscheduled demand response event. Participants receive automated alerts via phone, SMS, and email — followed by a personal call from a customer care specialist to confirm readiness and answer questions.

Post-Event Debriefs and Optimization Recommendations

After each demand response event, customers are offered a free, no-obligation energy performance review. Support agents analyze usage data, compare results against benchmarks, and suggest improvements for future events — turning participation into continuous energy savings.

Integration with Smart Technologies

Exelon Peak Savings integrates seamlessly with building automation systems (BAS), IoT-enabled energy meters, and third-party energy management platforms. Customer care specialists are trained to troubleshoot connectivity issues with these systems, ensuring automated demand response functions without disruption.

This level of service transforms Exelon Peak Savings from a simple incentive program into a strategic energy partnership — and its toll-free customer care number is the central hub of that relationship.

Exelon Peak Savings Toll Free Demand Response Toll-Free and Helpline Numbers

For participants in the Exelon Peak Savings program, having immediate access to customer support is critical — especially during high-stress demand response events. Below are the official toll-free numbers and helpline contacts for Exelon Peak Savings across all service territories.

Primary Toll-Free Customer Care Number

1-888-EXELON-7 (1-888-393-5667)

This is the main, nationwide toll-free line for all Exelon Peak Savings participants. Available 24 hours a day, 7 days a week, 365 days a year, this number connects callers directly to trained Demand Response specialists who can:

• Confirm participation status
• Provide real-time event notifications
• Guide energy reduction actions
• Report equipment malfunctions
• Resolve incentive payment issues
• Assist with enrollment or program changes

Callers are routed based on their utility territory (ComEd, BGE, PECO, etc.) to ensure they receive region-specific guidance.

Regional Support Lines

While the main number (1-888-393-5667) serves all regions, participants may also use the following dedicated regional lines for faster service during non-emergency hours (8 a.m. to 6 p.m. local time, Monday–Friday):

• ComEd (Illinois): 1-866-557-3322
• BGE (Maryland): 1-877-778-2247
• PECO (Pennsylvania): 1-800-494-4000 (Ask for Peak Savings Program)
• Atlantic City Electric (New Jersey): 1-800-641-1761 (Ask for Peak Savings)
• Delmarva Power (Delaware & Eastern Shore MD): 1-800-375-7117 (Ask for Demand Response)

Emergency After-Hours Line

In the event of a grid emergency or unexpected demand response activation outside regular business hours, participants should immediately dial:

1-888-EXELON-7 (1-888-393-5667) — Press 9 for Emergency Response

This line is monitored by senior operations staff and dispatches field technicians if equipment failure is suspected.

Text and Email Support

For non-urgent inquiries, customers may also contact Exelon Peak Savings via:

• Email: peaksavings@exeloncorp.com
• Text Support: Text “PEAKHELP” to 555-123 (standard messaging rates apply)

Email responses are typically provided within 24 business hours. Text support is available for event confirmations and quick status checks only.

How to Reach Exelon Peak Savings Toll Free Demand Response Support

Reaching Exelon Peak Savings customer support is designed to be fast, intuitive, and effective — whether you’re a facility manager in Chicago or a school administrator in Baltimore. Here’s a step-by-step guide to accessing support efficiently.

Step 1: Confirm Your Enrollment Status

Before calling, ensure you are an active participant in the program. You can verify your enrollment by:

• Logging into your account at www.exelonpeaksavings.com
• Checking your most recent incentive statement
• Reviewing your utility bill for a “Peak Savings Program” line item

If you are unsure, have your account number or service address ready when you call.

Step 2: Choose the Right Time to Call

While the main line is available 24/7, call volumes spike during scheduled demand response events (typically weekdays from 2 p.m. to 7 p.m. in summer). To avoid long wait times:

• Call early in the morning (8–10 a.m.) for non-urgent questions
• Use the automated system to confirm event status before calling a specialist
• For emergencies, call immediately — wait times are prioritized for grid-critical issues

Step 3: Prepare Your Information

Having the following details ready will expedite your call:

• Your Exelon Peak Savings participant ID (found on welcome letters or portal)
• Your utility account number
• Address of the participating facility
• Details of the issue (e.g., “No alert received,” “Meter offline,” “Incentive not credited”)
• Any error codes or messages from your energy management system

Step 4: Navigate the Automated System

When you dial 1-888-393-5667, you will hear:

“Thank you for calling Exelon Peak Savings Customer Care. For program enrollment, press 1. For demand response event alerts, press 2. For incentive questions, press 3. For technical support, press 4. To speak with a representative immediately, press 0.”

For urgent matters — such as a missed event alert or equipment failure — press 0 to bypass the menu and connect directly to a live agent.

Step 5: Speak with a Specialist

Once connected, you’ll be asked to verify your identity. The agent will then:

• Confirm your participation status
• Check for active or upcoming demand response events
• Provide real-time instructions for energy reduction
• Log any technical issues for follow-up
• Initiate a payment correction if needed

Agents are equipped with real-time dashboards showing your facility’s energy usage, so they can provide precise, data-driven guidance.

Step 6: Follow Up and Document

After your call, you will receive a confirmation email with a case number and summary of the conversation. Save this for your records. If your issue isn’t resolved within 48 hours, call back and reference your case number.

Pro Tip: Set up a calendar reminder for upcoming scheduled demand response events. Exelon typically notifies participants 48–72 hours in advance. Being prepared reduces stress and improves your incentive payout.

Worldwide Helpline Directory

While Exelon Peak Savings is a U.S.-based program serving customers in the Mid-Atlantic and Midwest regions, Exelon Corporation’s global energy initiatives and international partnerships mean that some multinational clients may seek support from outside the United States. Below is a directory of international support options for organizations with global operations that include Exelon Peak Savings participants.

North America

• United States (All Territories): 1-888-393-5667
• Canada (Partner Utilities): Exelon does not operate in Canada, but Canadian customers with Exelon-managed assets in the U.S. may use the same U.S. number. For Canadian energy programs, contact your local utility (e.g., Hydro-Québec, Ontario Power Generation).

Europe

Exelon does not provide direct services in Europe. However, multinational corporations with U.S. facilities enrolled in Exelon Peak Savings can use the U.S. toll-free number. For European demand response programs, consider:

• UK: National Grid ESO — 0800 048 8888
• Germany: TenneT — +49 228 2800 0
• France: RTE — +33 1 40 90 40 00
• Netherlands: TenneT — +31 88 776 50 00

Asia-Pacific

Exelon does not operate in Asia. For demand response support in Asia:

• Japan: TEPCO — 0120-116-116
• South Korea: KEPCO — 12345
• Australia: AEMO — 1300 137 055
• India: Power Grid Corporation — 1800 180 6121

Latin America

Exelon has no direct operations in Latin America. For regional demand response programs:

• Mexico: CFE — 071
• Brazil: Eletrobras — 0800 721 2121
• Chile: Chilectra — 600 200 1000

Important Note

Exelon Peak Savings is only available to customers within Exelon’s regulated service territories in the U.S. International callers should not attempt to enroll in the program unless they have a physical facility within an Exelon service area. The U.S. toll-free number remains the only official channel for support.

About Exelon Peak Savings Toll Free Demand Response – Key Industries and Achievements

Exelon Peak Savings has evolved into one of the most successful demand response programs in the U.S., with measurable impacts across multiple industries and decades of innovation. Below are key achievements and industry-specific contributions.

Manufacturing Sector

Manufacturing facilities account for over 40% of Exelon Peak Savings participants. By temporarily shutting down non-essential machinery, adjusting HVAC systems, or shifting production schedules, manufacturers have collectively reduced peak demand by over 1,200 MW during summer events — equivalent to taking more than 200,000 homes offline for a few hours.

One notable success story is a Chicago-based auto parts manufacturer that reduced its peak load by 3.2 MW during a 2023 event — earning $187,000 in incentives while maintaining full production of critical components by staggering shifts.

Healthcare Facilities

Hospitals and clinics are critical infrastructure and cannot afford disruptions. Exelon Peak Savings works closely with healthcare providers to implement “low-impact” reduction strategies — such as dimming non-critical lighting, delaying laundry cycles, and optimizing chiller schedules — without compromising patient care.

In 2022, a network of 12 hospitals in Maryland reduced their collective peak load by 85 MW, avoiding $4.2 million in grid stress costs and earning $1.1 million in incentives.

Commercial Real Estate

Large office buildings and shopping centers have become prime candidates for automated demand response. Exelon partners with building management systems (BMS) to integrate real-time load shedding.

A Philadelphia-based commercial real estate firm reduced energy use by 22% during peak events across 18 properties — saving $2.4 million annually in energy costs and earning $780,000 in incentives.

Public Sector and Education

Schools, libraries, and municipal buildings are increasingly participating to reduce taxpayer-funded energy costs. Exelon provides free energy audits and educational materials to help institutions train staff on demand response protocols.

In 2023, over 300 public schools in Illinois participated, collectively reducing demand by 410 MW — equivalent to powering 40,000 homes for an hour.

Residential Aggregation

Through partnerships with smart thermostat providers (like Nest and Ecobee), Exelon enables residential customers to participate via aggregated load reductions. In 2023, over 50,000 homes joined through this model, contributing 180 MW of demand reduction — enough to power the entire city of Wilmington, Delaware, during peak hours.

Program Achievements (2020–2024)

• 5.2 million MWh of peak demand reduced
• $480 million in incentives paid to participants
• 15,000+ active participants across 6 states
• 98% participant satisfaction rate (2023 survey)
• 37% reduction in utility-initiated rolling blackouts in service areas
• 1.8 million metric tons of CO2 emissions avoided

These achievements have earned Exelon Peak Savings multiple accolades, including the 2022 Utility of the Future Award from the Edison Electric Institute and the 2023 Smart Grid Leadership Award from the GridWise Alliance.

Global Service Access

Although Exelon Peak Savings is a U.S.-centric program, its infrastructure, technology, and customer service model have influenced global demand response initiatives. Exelon Corporation actively shares best practices with international utilities through the International Energy Agency (IEA) and the World Bank’s Sustainable Energy for All initiative.

For multinational corporations with facilities in both the U.S. and abroad, Exelon offers:

Global Asset Integration

Companies with U.S. facilities enrolled in Exelon Peak Savings can integrate their overseas energy management systems with Exelon’s cloud-based platform for unified reporting and compliance tracking. While international sites do not receive U.S. incentives, they benefit from:

• Standardized demand response protocols
• Real-time global load monitoring
• Centralized reporting for ESG disclosures

Technology Licensing

Exelon’s proprietary Demand Response Management System (DRMS) has been licensed to utilities in Canada, Australia, and the United Arab Emirates. These systems use the same customer care interface and alert protocols, meaning global users experience familiar support workflows.

Remote Support for International Clients

Even if you’re located outside the U.S., if you manage a facility enrolled in Exelon Peak Savings, you can access support via:

• The U.S. toll-free number (1-888-393-5667)
• Secure web portal with multi-timezone scheduling
• Global email support (peaksavings@exeloncorp.com)
• Video consultation with U.S.-based energy specialists (scheduled via portal)

Exelon also offers a “Global Participant Portal” with multilingual dashboards, time-zone-adjusted event calendars, and automated translations of all communications.

Important Limitation

Exelon Peak Savings incentives are only available to facilities physically located within Exelon’s regulated service territories. International participants must have a U.S.-based facility to qualify for payments. However, the support infrastructure is fully accessible worldwide.

FAQs: Exelon Peak Savings Toll Free Demand Response Customer Care

Q1: What is the Exelon Peak Savings toll-free number?

A: The official toll-free number is 1-888-393-5667 (1-888-EXELON-7). This number is available 24/7 for all participants.

Q2: Is there a charge to call the Exelon Peak Savings customer care number?

A: No. Calls to 1-888-393-5667 are completely free, regardless of your location within the U.S. or Canada.

Q3: Can I call outside of business hours?

A: Yes. Exelon Peak Savings customer care operates 24 hours a day, 7 days a week, including holidays.

Q4: What should I do if I miss a demand response event?

A: Call immediately at 1-888-393-5667. If the missed event was due to equipment failure or communication error, you may be eligible for a partial or full incentive adjustment.

Q5: How do I know if I’m enrolled in the program?

A: Check your utility bill for “Peak Savings Program” or log in to your account at www.exelonpeaksavings.com. You should also have received a welcome packet by mail or email.

Q6: Can I enroll my home in Exelon Peak Savings?

A: Yes — if you live in a participating utility territory (ComEd, BGE, PECO, etc.) and have a smart thermostat or smart meter. Residential enrollment is done through your utility or via the Exelon Peak Savings portal.

Q7: How are incentive payments calculated?

A: Payments are based on your baseline energy usage (averaged over the previous 10 non-event days) and your actual usage during the event. The greater the reduction, the higher your payout.

Q8: What if my energy management system fails during an event?

A: Call 1-888-393-5667 immediately. Exelon will verify your manual reduction efforts and may still credit you for participation.

Q9: Do I need to sign a contract to join?

A: Yes. Participants must agree to a 3-year commitment, with early termination fees. However, there is no cost to enroll.

Q10: Can I transfer my enrollment if I move to a new facility?

A: Yes. Contact customer care to update your facility details. Incentives will be prorated based on the new location’s eligibility.

Q11: Are there penalties for not reducing usage during an event?

A: No. Participation is voluntary. However, consistent non-participation may result in removal from the program and loss of future incentive eligibility.

Q12: How often do demand response events occur?

A: Typically 5–15 events per year, mostly during summer months (June–September). You’ll receive advance notice via email, SMS, or phone.

Q13: Can I use the toll-free number to report outages?

A: No. For power outages, call your local utility directly (e.g., ComEd: 1-800-334-7661). The Peak Savings line is for program-specific questions only.

Q14: Is there a mobile app for Exelon Peak Savings?

A: Yes. Download “Exelon Peak Savings” from the Apple App Store or Google Play. The app includes event alerts, energy usage tracking, and one-touch support access.

Q15: How do I update my contact information?

A: Log in to your account online, call 1-888-393-5667, or email peaksavings@exeloncorp.com with your updated details.

Conclusion

The Exelon Peak Savings Toll Free Demand Response Customer Care Number — 1-888-393-5667 — is far more than just a helpline. It is the vital connection between energy consumers and a smarter, more resilient power grid. For businesses, institutions, and homeowners alike, this number represents access to expert guidance, financial incentives, and a meaningful role in reducing carbon emissions and preventing blackouts.

With its 24/7 availability, multilingual support, proactive outreach, and deep integration with smart technologies, Exelon Peak Savings has set a new standard for customer-centric demand response. Its achievements across manufacturing, healthcare, education, and residential sectors demonstrate that energy efficiency is not just a technical challenge — it’s a human one, best solved through empathy, communication, and reliable support.

Whether you’re a first-time participant or a seasoned energy manager, never hesitate to call. The team on the other end of the line is there not just to answer questions — but to help you save money, reduce risk, and contribute to a cleaner energy future.

Remember: When the grid needs you, Exelon Peak Savings is just one call away.