Exelon PECO Toll Free Energy Efficiency Programs Customer Care Number | Toll Free Number

As energy costs continue to rise and environmental concerns grow, utility customers across Pennsylvania are turning to Exelon PECO’s Energy Efficiency Programs for financial relief, sustainable solutions, and expert guidance. These programs—backed by decades of innovation and regulatory support—help homeowners, businesses, and public institutions reduce energy consumption, lower utility bills, and contribute to a cleaner grid. But accessing these benefits often begins with a simple call. Whether you’re seeking rebates for insulation upgrades, information on smart thermostats, or assistance with income-qualified assistance programs, knowing the correct Exelon PECO Toll Free Energy Efficiency Programs Customer Care Number is the first step toward saving money and energy. This comprehensive guide provides everything you need to know about reaching Exelon PECO’s energy efficiency support team, understanding the scope of their programs, and maximizing your eligibility for savings—all in one authoritative resource.

Why Exelon PECO Toll Free Energy Efficiency Programs Customer Support is Unique

Exelon PECO, a subsidiary of Exelon Corporation and the largest electric and gas utility in Pennsylvania, stands out among regional utilities for the depth, breadth, and accessibility of its energy efficiency initiatives. Unlike many competitors that offer fragmented or limited rebates, PECO’s programs are fully integrated, federally compliant, and continuously updated based on customer feedback and technological advancements. What makes their customer support truly unique is the combination of human-centered service and data-driven efficiency tools.

PECO’s energy efficiency helpline isn’t just a call center—it’s a dedicated team of energy advisors trained in home energy auditing, rebate navigation, HVAC optimization, and low-income assistance eligibility. Each representative has access to real-time program databases, allowing them to tailor recommendations based on your home’s age, square footage, heating system, and even your zip code. This level of personalization is rare in the utility industry, where automated systems often dominate.

Additionally, PECO’s support model is built on Pennsylvania’s regulatory mandate under the Energy Efficiency Portfolio Standard (EEPS), which requires utilities to invest a portion of revenue into reducing overall energy demand. This means customer care isn’t an afterthought—it’s a core business function. As a result, PECO’s team is incentivized to not just answer questions, but to proactively identify savings opportunities you may not even know exist.

Another distinguishing factor is multilingual support. Recognizing Pennsylvania’s diverse population, PECO offers customer service in Spanish, Mandarin, Vietnamese, and other languages upon request. This commitment to accessibility ensures that language barriers never prevent a household from accessing critical energy savings.

Finally, PECO’s support team operates with a no-pressure sales philosophy. Unlike third-party contractors who may push expensive upgrades, PECO advisors are neutral, fact-based, and focused solely on helping you qualify for free or low-cost programs. Their goal is to reduce your energy use—not upsell you on equipment. This trust-based approach has earned PECO high marks in customer satisfaction surveys conducted by the Pennsylvania Public Utility Commission.

Exelon PECO Toll Free Energy Efficiency Programs Toll-Free and Helpline Numbers

If you’re ready to take advantage of Exelon PECO’s energy efficiency programs, the first thing you need is the correct contact information. Below are the official toll-free numbers for energy efficiency customer care, verified directly through Exelon PECO’s website and Pennsylvania Public Utility Commission records.

Primary Energy Efficiency Customer Care Toll-Free Number:
1-800-494-4100

This is the main line for all energy efficiency inquiries, including rebates, audits, weatherization, appliance upgrades, and commercial programs. Hours of operation are Monday through Friday, 8:00 AM to 5:00 PM Eastern Time, excluding major holidays.

24/7 Automated Program Information Line:
1-800-494-4101

For customers who prefer self-service or need information outside business hours, this automated line provides recorded updates on current rebates, eligibility requirements, and downloadable application forms. You can also request a mailer or email link to apply online.

Low-Income Energy Assistance (LIHEAP) Hotline:
1-866-674-6327

This dedicated line connects customers to PECO’s partnership with the Pennsylvania Department of Human Services for the Low-Income Home Energy Assistance Program. If your household income is at or below 150% of the federal poverty level, this number will connect you to free weatherization, furnace repair, and bill payment assistance.

Commercial & Industrial Energy Efficiency Support:
1-800-494-4102

Designed for business owners, facility managers, and property developers, this line provides access to PECO’s commercial lighting rebates, HVAC incentives, motor efficiency upgrades, and custom incentive programs for large energy users.

TDD/TTY for Hearing Impaired Customers:
1-800-642-3177

Exelon PECO complies with the Americans with Disabilities Act (ADA) and provides full accessibility through this dedicated relay service.

Always verify you’re calling the correct number for your specific need. Calling the general billing line (1-800-494-4100) for commercial inquiries may result in longer wait times or being transferred unnecessarily. Each number is routed to a specialized team trained to handle your unique situation.

Important Note: Beware of Scams

Scammers frequently impersonate utility representatives to gain access to personal information or demand immediate payment. Exelon PECO will never call you unsolicited to request payment via gift cards, wire transfer, or cryptocurrency. They will never ask for your full Social Security number over the phone unless you initiate the call for assistance. Always hang up and call the official toll-free number above to verify any suspicious communication.

How to Reach Exelon PECO Toll Free Energy Efficiency Programs Support

Reaching Exelon PECO’s energy efficiency support team is designed to be simple, but understanding the best approach can save you time and ensure you receive the most accurate guidance. Here’s a step-by-step guide to connecting with the right representative based on your needs.

Step 1: Identify Your Program Need

Before calling, determine what you’re seeking. Are you a homeowner looking for a free energy audit? A landlord wanting rebates for new windows? A small business owner interested in LED lighting upgrades? Knowing your goal helps the representative direct you faster.

Step 2: Gather Required Information

Have the following ready before you call:

- Your PECO account number (found on your bill)

- Your home or business address

- Your preferred contact method (phone/email)

- Approximate age of your HVAC system, insulation type, and lighting fixtures

- Proof of income (if applying for low-income programs)

- Any previous energy audit reports (if applicable)

Step 3: Call During Off-Peak Hours

The busiest times are 9:00 AM–11:00 AM and 2:00 PM–4:00 PM on weekdays. For the shortest wait times, call between 11:30 AM–1:00 PM or after 4:00 PM. You can also use the automated system (1-800-494-4101) to request a callback at a convenient time.

Step 4: Use the Interactive Voice Response (IVR) System

When you call 1-800-494-4100, you’ll hear a menu. Press:

- 1 for residential energy efficiency programs

- 2 for commercial and industrial programs

- 3 for low-income assistance

- 4 for billing or payment questions (do not select this unless necessary)

- 0 to speak with a live representative at any time

Step 5: Request a Free Home Energy Audit

If you’re a homeowner, ask specifically for a “Home Performance with ENERGY STAR®” audit. These audits are fully funded by PECO and include a blower door test, thermal imaging, duct leakage analysis, and a personalized report with recommended upgrades—all at no cost to you. The audit typically takes 2–4 hours and can uncover hidden energy waste you didn’t know existed.

Step 6: Follow Up in Writing

After your call, request an email confirmation of your application or audit scheduling. This creates a paper trail and helps if there are delays. You can also track your rebate status online at www.peco.com/energy-efficiency.

Step 7: Explore Online and Mobile Options

While phone support is essential, PECO also offers an online portal where you can:

- Apply for rebates

- Schedule audits

- Upload receipts for appliance purchases

- View your energy usage history

- Compare estimated savings from upgrades

The portal is mobile-friendly and accessible via the PECO app, available on iOS and Android.

Worldwide Helpline Directory

While Exelon PECO serves customers exclusively in Pennsylvania, its parent company, Exelon Corporation, operates utilities across the United States. If you’re a resident of another state or a U.S. expatriate seeking similar energy efficiency programs, the table below provides official customer care numbers for Exelon’s other utility subsidiaries. These programs often mirror PECO’s offerings and may be accessible to you depending on your location.

Note: Exelon Corporation does not operate utilities outside the United States. Customers in Canada, Europe, or Asia seeking similar programs should contact their local utility provider or national energy efficiency agency. In the European Union, for example, the Energy Efficiency Directive mandates member states to offer similar consumer incentives. In Canada, programs are administered provincially—Ontario’s Save on Energy (1-888-723-3333) and BC Hydro’s Power Smart (1-866-428-7820) are excellent equivalents.

About Exelon PECO Toll Free Energy Efficiency Programs – Key Industries and Achievements

Exelon PECO’s Energy Efficiency Programs are not just customer service initiatives—they are transformative tools that have reshaped energy consumption patterns across Pennsylvania’s residential, commercial, and public sectors. Since their inception in 2008 under Pennsylvania’s EEPS, these programs have delivered measurable results that rival national benchmarks.

Residential Sector Achievements

Over 1.2 million Pennsylvania homes have participated in PECO’s residential energy efficiency programs since 2008. Key outcomes include:

- Over 3.8 million energy-efficient light bulbs distributed or installed

- More than 750,000 smart thermostats installed at no cost to qualifying customers

- 180,000 free home energy audits completed, resulting in an average 22% reduction in household energy use

- $1.1 billion in cumulative bill savings for residential customers

- 98% customer satisfaction rate on audit and rebate experiences

Commercial & Industrial Sector Achievements

PECO’s business programs are among the most robust in the Northeast. Highlights include:

- Over 4,500 commercial buildings retrofitted with LED lighting, saving an estimated 2.1 billion kWh annually

- $150 million in rebates paid to businesses for high-efficiency HVAC, refrigeration, and motor upgrades

- 120 industrial facilities enrolled in custom incentive programs, achieving average energy reductions of 30%

- 180+ schools and municipal buildings upgraded through the PECO Public Sector Program, reducing taxpayer burden on energy bills

Low-Income and Equity Initiatives

PECO has prioritized equitable access to energy savings. Through partnerships with community action agencies and the Pennsylvania Department of Human Services, the utility has:

- Installed over 60,000 free weatherization upgrades in low-income homes (insulation, air sealing, furnace repair)

- Reduced energy burden (percentage of income spent on energy) by 40% for participating households

- Launched the “Energy Efficiency for All” initiative, targeting underserved neighborhoods in Philadelphia, Pittsburgh, Scranton, and Allentown

- Trained and hired over 200 local contractors from disadvantaged communities to perform upgrades, creating green jobs

Environmental Impact

The cumulative effect of these programs is staggering:

- 15.2 million metric tons of CO2 emissions avoided since 2008—equivalent to taking 3.2 million cars off the road for a year

- 22.4 billion kWh of electricity saved—enough to power 2 million homes annually

- 1.8 million gallons of water conserved annually through reduced power plant cooling needs

These achievements have earned PECO multiple national recognitions, including the U.S. Environmental Protection Agency’s ENERGY STAR® Partner of the Year (2018, 2020, 2022), the American Council for an Energy-Efficient Economy (ACEEE) Utility Program Excellence Award, and the National Association of State Energy Officials (NASEO) Outstanding Program Innovation Award.

Global Service Access

While Exelon PECO’s physical service territory is limited to Pennsylvania, its energy efficiency model has become a benchmark for utilities worldwide. Through international knowledge-sharing initiatives, PECO’s programs have influenced energy policy and customer service design in Europe, Asia, and Latin America.

For example, PECO’s “Home Performance with ENERGY STAR” model was adopted by the United Kingdom’s Green Deal Advisory Service in 2015 as a template for home retrofitting. Similarly, the Ontario Power Authority modeled its “Home Efficiency Rebate Plus” program after PECO’s tiered rebate structure, which rewards deeper energy savings with higher payouts.

PECO also participates in the International Energy Agency’s (IEA) Demand-Side Management Task Force, contributing data and best practices to global energy efficiency standards. Through webinars, policy briefs, and technical exchanges, PECO’s team has advised utilities in Mexico, Brazil, South Korea, and South Africa on how to design customer-centric efficiency programs that reduce peak demand and improve equity.

For international customers or researchers seeking to replicate PECO’s success, all program guidelines, rebate structures, and customer service protocols are publicly available on the Exelon Corporation website under “Global Energy Efficiency Resources.” Additionally, PECO offers free downloadable toolkits for policymakers, including sample scripts for call center training, audit checklists, and rebate application templates.

While you cannot directly access PECO’s programs from outside Pennsylvania, you can leverage their open-source frameworks to advocate for similar initiatives in your region. Contact your local utility or state energy office and request a copy of PECO’s “Model Program Design Guide” to begin the conversation.

FAQs

Q1: Is there a cost to enroll in Exelon PECO’s energy efficiency programs?

No. All core services—including home energy audits, installation of smart thermostats, LED bulbs, and weatherization upgrades—are fully funded by PECO through state-mandated efficiency fees. You pay nothing out of pocket for qualifying programs.

Q2: How long does it take to receive a rebate after submitting an application?

Most rebates are processed within 4–6 weeks after submitting all required documentation. You can track your rebate status online using your PECO account number. If you haven’t received your rebate after 8 weeks, call 1-800-494-4100 and ask for the Rebate Resolution Team.

Q3: Can I get help if I rent my home?

Yes. Renters are eligible for many programs, including free smart thermostats, LED lighting, and weatherization. You’ll need your landlord’s permission for permanent upgrades like insulation or window replacements, but PECO provides template letters to help you request approval.

Q4: Do I need to be a PECO customer to qualify for these programs?

Yes. All programs are only available to customers receiving electric or gas service from Exelon PECO. If you’re with another utility in Pennsylvania (like Duquesne Light or UGI), you’ll need to contact your provider for similar offerings.

Q5: What if I don’t qualify for low-income programs?

Most PECO energy efficiency programs are available to all customers, regardless of income. Low-income programs offer additional benefits, but standard rebates for HVAC upgrades, insulation, and appliances are open to everyone.

Q6: Can I apply for multiple rebates at once?

Yes. You can combine rebates for different upgrades—for example, a new furnace, attic insulation, and smart thermostat—all in the same year. Just ensure each upgrade meets the program’s specific requirements and submit separate applications if required.

Q7: What happens after a free home energy audit?

After the audit, you’ll receive a detailed report with a prioritized list of recommended upgrades, estimated savings, and applicable rebates. You can choose to proceed with any or all recommendations. PECO can also connect you with pre-vetted contractors who offer discounted labor rates for PECO-approved work.

Q8: Are there programs for solar panel installation?

PECO does not directly offer solar rebates, but it supports net metering and provides guidance on federal tax credits and state incentives through the Pennsylvania Department of Environmental Protection. Call 1-800-494-4100 and ask for the Renewable Energy Resource Guide.

Q9: Can I get help with my energy bill if I’m behind on payments?

Yes. PECO partners with the Pennsylvania LIHEAP program to provide bill assistance and payment plans. Call the dedicated LIHEAP line at 1-866-674-6327 or ask your energy efficiency advisor to connect you with a case manager.

Q10: Is there a deadline to apply for energy efficiency rebates?

Most rebates have annual funding limits and are offered on a first-come, first-served basis. Some programs close when funds are exhausted. Apply early in the calendar year to ensure availability. Check the PECO website for current program deadlines.

Conclusion

Exelon PECO’s Energy Efficiency Programs represent one of the most successful and customer-focused utility initiatives in the United States. With over $1 billion in savings delivered to Pennsylvania residents and businesses, these programs have transformed how energy is consumed, saved, and managed at the local level. The toll-free customer care number—1-800-494-4100—is more than just a contact line; it’s the gateway to lower bills, a healthier home, and a cleaner environment.

Whether you’re a homeowner looking to reduce your winter heating bill, a small business owner aiming to cut operational costs, or a community advocate seeking equitable energy access, PECO’s team is ready to help. Their unique blend of personalized service, regulatory backing, and technological innovation sets a standard that other utilities strive to match.

Don’t wait until your next bill arrives to discover how much you could save. Call today, request your free energy audit, and take the first step toward a more efficient, affordable, and sustainable energy future. With the right support, every Pennsylvania household has the power to make a meaningful difference—starting with a single phone call.