Exelon Atlantic City Electric Toll Free Storm Restoration Customer Care Number | Toll Free Number

When severe weather strikes, power outages can leave homes, businesses, and critical infrastructure in the dark—literally and figuratively. For residents and businesses served by Atlantic City Electric, a subsidiary of Exelon Corporation, timely restoration of electricity is not just a convenience—it’s a necessity. That’s where Exelon Atlantic City Electric’s dedicated storm restoration customer care team comes in. With a toll-free number designed for rapid access during emergencies, Exelon ensures that customers can report outages, receive real-time updates, and get personalized support when they need it most. This comprehensive guide explores everything you need to know about the Exelon Atlantic City Electric toll-free storm restoration customer care number, including how to reach support, why their service stands out, global access options, and frequently asked questions. Whether you’re a long-time resident of South Jersey or a business owner relying on uninterrupted power, this article equips you with the knowledge to navigate storm-related disruptions with confidence.

Why Exelon Atlantic City Electric Toll Free Storm Restoration Customer Support is Unique

Exelon Atlantic City Electric’s storm restoration customer support is not just another utility helpline—it’s a mission-driven, technology-enhanced, and customer-centric operation built for resilience. Unlike many utility providers that rely on automated systems or delayed response times during crises, Exelon Atlantic City Electric has invested heavily in human-centered service delivery during storms. Their team is trained not only in outage reporting and restoration protocols but also in empathetic communication, recognizing that power loss during hurricanes, nor’easters, or ice storms can be deeply stressful, especially for elderly residents, medical device users, and families with young children.

What sets their support apart is the integration of real-time data systems with live agent assistance. When you call the toll-free storm restoration number, you’re not just speaking to a call center representative—you’re connecting with a field operations coordinator who has immediate access to outage maps, crew deployment status, and estimated restoration times (ERTs). This level of transparency reduces anxiety and builds trust. Additionally, Exelon Atlantic City Electric prioritizes accessibility: their support is available in multiple languages, offers TTY services for the hearing impaired, and maintains a robust text-alert system that complements phone support.

Another distinguishing factor is their proactive outreach. During forecasted severe weather events, Exelon doesn’t wait for customers to call. They deploy targeted SMS and voice notifications to neighborhoods expected to be impacted, advising residents to prepare and informing them of the dedicated storm hotline. This preemptive communication reduces call volume spikes and ensures customers are informed before the storm hits. Their customer support model is also backed by a 24/7 emergency operations center staffed by engineers, meteorologists, and customer service leads who coordinate restoration efforts in real time across multiple counties.

Moreover, Exelon Atlantic City Electric partners with local governments, first responders, and nonprofit organizations to ensure vulnerable populations receive priority attention. This includes mobile charging stations for seniors, temporary lighting for emergency shelters, and expedited restoration for hospitals and water treatment facilities. Their customer care philosophy is simple: restore power as quickly as possible, but never at the expense of compassion. This holistic, human-first approach is rare in the utility industry and makes Exelon Atlantic City Electric’s storm restoration support truly unique.

Exelon Atlantic City Electric Toll Free Storm Restoration Toll-Free and Helpline Numbers

During storm events, having the correct contact information can mean the difference between hours of uncertainty and swift restoration. Exelon Atlantic City Electric provides a dedicated toll-free number specifically for storm-related outages and emergency customer care. This number is prominently displayed on their website, mobile app, and in community outreach materials.

The official Exelon Atlantic City Electric Storm Restoration Toll-Free Number is:

1-800-642-3780

This number is active 24 hours a day, 7 days a week, and is specifically routed to storm response teams during declared weather emergencies. It is not a general customer service line—calls to this number are prioritized for outage reporting, restoration updates, and emergency assistance during hurricanes, nor’easters, ice storms, and severe thunderstorms.

In addition to the primary storm number, Exelon Atlantic City Electric offers a secondary support line for non-emergency inquiries during storm events:

1-800-823-3662 (General Customer Service)

While this line handles billing, service requests, and account inquiries, it is recommended that customers experiencing power outages use the dedicated storm number (1-800-642-3780) to ensure faster service. During major storms, general customer service lines may experience high volumes and longer wait times.

For customers who prefer digital options, Exelon Atlantic City Electric also offers outage reporting through:

• The Atlantic City Electric mobile app (available on iOS and Android)
• The online outage map at www.atlanticcityelectric.com/outage-map
• Text message alerts by registering your phone number on their website

However, for customers without internet access, those with disabilities, or those in areas with damaged cellular networks, the toll-free phone number remains the most reliable and immediate channel for support. Exelon strongly recommends that all customers save the storm restoration number (1-800-642-3780) in their phones and post it visibly at home or in their workplace. Many local emergency management offices in New Jersey also list this number in their storm preparedness guides.

Important Notes About the Storm Restoration Number

It’s critical to understand that 1-800-642-3780 is not a general customer service line. Calling this number during non-storm periods may route you to a voicemail system or a general information line. The dedicated storm restoration team only activates this line when a storm event is declared by Exelon’s Emergency Operations Center—typically when forecasted winds exceed 50 mph, ice accumulation reaches 0.25 inches, or a state of emergency is issued by New Jersey Governor’s Office.

When you call during an active storm, you may hear an automated message confirming that your call is being prioritized for storm restoration. Do not hang up. The system will connect you to a live agent within seconds. If you experience a busy signal, try calling again after a few minutes. Exelon has implemented call overflow systems that route excess traffic to backup centers in Pennsylvania and Illinois to ensure no call goes unanswered.

How to Reach Exelon Atlantic City Electric Toll Free Storm Restoration Support

Reaching Exelon Atlantic City Electric’s storm restoration support is designed to be simple, even under stressful conditions. Whether you’re calling from a landline, mobile phone, or payphone, the process is straightforward. Here’s a step-by-step guide to ensure you connect with the right team quickly and efficiently.

Step 1: Confirm You’re in a Storm Event

Before calling, check if a storm event has been officially declared. Visit www.atlanticcityelectric.com or follow @AtlanticCityElec on Twitter for real-time updates. If you’re experiencing a power outage and a storm is active in your region, proceed to the next step.

Step 2: Dial the Correct Number
Dial 1-800-642-3780 from any phone. This number works from any U.S. carrier, including landlines, mobile phones, and VoIP services. International callers should use the global access number listed in Section 5.

Step 3: Follow the Automated Prompts

Upon calling, you’ll hear a brief automated message confirming your call is being routed to storm restoration. You may be asked to enter your 10-digit account number or your service address (e.g., “Please say your street address”). This helps the system identify your location and prioritize your outage based on crew proximity and severity.

Step 4: Speak to a Live Agent

After the automated system, you’ll be connected to a live customer care specialist. You’ll be asked to confirm your name, address, and whether anyone in your household relies on medical equipment. This information helps Exelon prioritize critical needs.

Step 5: Receive Real-Time Updates

The agent will provide you with an Estimated Restoration Time (ERT) based on current crew assignments and damage assessments. They’ll also inform you if your area is part of a larger outage affecting multiple neighborhoods and whether crews are en route.

Step 6: Request Special Assistance (If Needed)

If you or a household member requires medical support, heating assistance, or mobility aid during the outage, inform the agent immediately. Exelon has protocols in place to dispatch emergency resources, including portable generators, warming centers, and transportation assistance for those who cannot travel.

Step 7: Save Your Case Number

At the end of your call, you’ll receive a case reference number. Keep this number handy for follow-up calls or if you need to contact customer service later. It ensures continuity of service and helps avoid repeating your situation.

Alternative Methods to Report Outages

If you’re unable to make a phone call, you can:

• Use the Atlantic City Electric mobile app: Download it from the App Store or Google Play, log in, and tap “Report Outage.”
• Visit the outage map: Go to www.atlanticcityelectric.com/outage-map, click “Report an Outage,” and enter your details.
• Text “OUT” to 22575 to report an outage via SMS (standard messaging rates apply).

However, during major storms with widespread cellular disruptions, the toll-free number remains the most reliable option. Exelon encourages all customers to have a backup plan—such as keeping a charged power bank, a landline phone, or a battery-powered radio—ready before storm season begins.

Worldwide Helpline Directory

While Exelon Atlantic City Electric primarily serves customers in southern New Jersey, global travelers, expatriates, and international businesses with ties to the region may need to reach storm restoration support from outside the United States. Exelon has established a global access system to ensure international callers can connect with their storm response team seamlessly.

Below is the official worldwide helpline directory for Exelon Atlantic City Electric Storm Restoration Support:

• United States & Canada: 1-800-642-3780 (Toll-Free)
• United Kingdom: +44 20 3865 9876
• Australia: +61 2 8015 0111
• Germany: +49 69 5060 8700
• France: +33 1 70 36 8810
• Japan: +81 3 4578 5510
• India: +91 124 414 1000
• Mexico: +52 55 4160 0100
• Brazil: +55 11 4195 2000
• China: +86 21 6132 5880
• South Korea: +82 2 3457 0100

All international numbers connect directly to Exelon’s global storm response center in Chicago, Illinois, which operates 24/7 and is staffed with multilingual agents fluent in Spanish, French, Mandarin, German, and Hindi. These agents are trained to handle outage reports, provide translation services, and coordinate with local utility partners if necessary.

Important Notes for International Callers:

• Calling from abroad may incur long-distance charges. Check with your provider for rates.
• For best results, use a landline or VoIP service with stable connection quality.
• Have your Atlantic City Electric account number or service address ready before calling.
• If you’re calling from a country with restricted international calling, use Exelon’s web-based outage reporting tool at www.atlanticcityelectric.com/outage-map—it’s accessible globally.

Exelon also offers a global SMS alert system. International customers can register their mobile numbers by visiting www.atlanticcityelectric.com/alerts and selecting “International Enrollment.” Alerts are sent in English unless another language is specified.

For customers without phone access, Exelon maintains a global email support channel: stormhelp@atlanticcityelectric.com. Response times are typically within 2–4 hours during active storm events.

About Exelon Atlantic City Electric Toll Free Storm Restoration – Key Industries and Achievements

Exelon Atlantic City Electric is a regulated electric utility and a subsidiary of Exelon Corporation, one of the largest energy companies in the United States. Headquartered in Baltimore, Maryland, Exelon Corporation operates in 48 states and the District of Columbia, serving over 10 million customers across its portfolio of utilities, including BGE, ComEd, PECO, and Atlantic City Electric. Atlantic City Electric specifically provides electricity to approximately 550,000 customers across 16 counties in southern New Jersey, including Atlantic, Cape May, Cumberland, Gloucester, and Salem counties.

Since its founding in 1911 as the Atlantic City Electric Light Company, the utility has evolved from a small regional provider into a modern, resilient energy infrastructure leader. Its storm restoration capabilities have been refined over decades of experience with major weather events, including Hurricane Sandy in 2012, which left over 80% of its service territory without power. In response, Exelon Atlantic City Electric invested over $1.2 billion in grid modernization, including undergrounding critical lines, installing smart meters, deploying automated fault detection systems, and enhancing tree-trimming programs.

Key achievements in storm restoration include:

• Record Recovery Time: After Superstorm Sandy, Exelon Atlantic City Electric restored power to 95% of customers within 10 days—a faster recovery than most regional utilities.
• Smart Grid Deployment: Over 90% of its customer base now has smart meters that automatically report outages, reducing response time by up to 70%.
• Storm Response Team: Maintains a dedicated team of 300+ line workers, engineers, and dispatchers trained exclusively for storm response, with mutual aid agreements with utilities in 12 states.
• Community Resilience Program: Launched in 2018, this initiative partners with schools, churches, and libraries to serve as emergency power hubs during outages, providing free charging, Wi-Fi, and cooling/heating stations.
• 2023 National Award for Utility Excellence: Recognized by the Edison Electric Institute (EEI) for outstanding storm response, customer communication, and equity in restoration efforts.

Exelon Atlantic City Electric also leads the industry in environmental responsibility. Its storm restoration practices are designed to minimize ecological impact—using electric vehicles for crew transport, recycling debris from fallen trees, and avoiding sensitive wetland areas during repairs. The utility has committed to achieving net-zero carbon emissions by 2050 and integrates renewable energy sources into its grid resilience planning.

Its customer care model is not just reactive—it’s predictive. Using AI-powered weather modeling and historical outage data, Exelon forecasts potential failure points and pre-deploys crews before storms make landfall. This proactive approach has reduced average restoration times by 35% over the past five years. The toll-free storm restoration number is the public-facing component of this sophisticated system, ensuring that every customer, regardless of income or location, has equal access to life-sustaining support during emergencies.

Global Service Access

While Exelon Atlantic City Electric’s service territory is confined to southern New Jersey, its storm restoration infrastructure and customer care protocols are designed with global scalability in mind. As climate change intensifies extreme weather events worldwide, Exelon Corporation has become a thought leader in utility resilience, sharing its storm response models with international partners.

Through its Global Utility Partnerships program, Exelon provides technical assistance to utilities in the Caribbean, Southeast Asia, and Northern Europe—regions increasingly vulnerable to hurricanes, typhoons, and winter storms. Atlantic City Electric’s toll-free storm restoration system has served as a blueprint for similar programs in Puerto Rico (following Hurricane Maria) and the Philippines (after Typhoon Haiyan).

Exelon’s global service access extends beyond technical advice. The company offers:

• Remote Monitoring Support: Exelon’s control center in Chicago can remotely assist foreign utilities with outage mapping and crew coordination during crises.
• Training Programs: Annual workshops for international utility staff on customer communication during disasters, multilingual call center operations, and medical priority protocols.
• Technology Licensing: Exelon licenses its proprietary outage reporting software to utilities in developing nations, enabling them to deploy low-cost digital outage reporting systems.
• Humanitarian Aid Coordination: During international disasters, Exelon partners with the Red Cross and UNICEF to provide temporary power solutions for water purification, medical clinics, and communication centers.

For customers living abroad who still maintain property or business interests in southern New Jersey, Exelon ensures continuous service access. Whether you’re a U.S. expat in London, a digital nomad in Bali, or a corporate executive in Tokyo, you can still report an outage to Atlantic City Electric using the international helpline numbers listed in Section 5. Exelon’s global customer service team can assist with account access, payment arrangements, and emergency power coordination—even if you’re not physically present in New Jersey.

Additionally, Exelon offers a “Remote Customer Portal” for international account holders. This secure online platform allows users to:

• View real-time outage maps for their New Jersey property
• Receive automated restoration updates via email or WhatsApp
• Grant temporary access to a local contact (e.g., neighbor or property manager) to report outages on their behalf
• Set up automatic payments to prevent service disconnection during extended absences

Access to the Remote Customer Portal requires registration using your account number and a verified email address. Visit www.atlanticcityelectric.com/remote-access to enroll. This service is free for all customers and is particularly valuable for seasonal residents, retirees, and international investors.

FAQs

Q1: Is 1-800-642-3780 only for storm outages?

Yes. This number is activated only during declared storm events. For billing, service connections, or general inquiries, call 1-800-823-3662 or visit www.atlanticcityelectric.com.

Q2: What if I can’t get through to the storm number?

If the line is busy, try calling back after 10–15 minutes. Exelon’s system automatically routes overflow calls to backup centers. You can also report your outage via the mobile app, website, or text message (OUT to 22575).

Q3: Do I need an account number to report an outage?

No. You can report an outage by providing your service address. However, having your account number speeds up the process.

Q4: Can I call the storm number from outside the U.S.?

Yes. Use the international toll-free numbers listed in Section 5. These lines connect directly to Exelon’s global storm response center.

Q5: How long does it take to restore power after reporting an outage?

Restoration times vary based on the severity of the storm and damage. Exelon provides Estimated Restoration Times (ERTs) during your call. Most outages are resolved within 24–48 hours. Critical facilities (hospitals, nursing homes) are prioritized.

Q6: Does Exelon assist customers who rely on medical equipment?

Yes. Exelon maintains a Medical Needs Registry. Register at www.atlanticcityelectric.com/medical-registry to receive priority restoration and emergency generator support.

Q7: Are there fees for calling the storm restoration number?

No. The toll-free number is free from any U.S. or Canadian phone. International calls may incur charges depending on your carrier.

Q8: Can I text to report an outage?

Yes. Text “OUT” to 22575. Standard messaging rates apply. This is a great backup option if your phone line is down.

Q9: How does Exelon decide who gets power restored first?

Exelon follows a priority system: 1) Critical infrastructure (hospitals, water plants), 2) Outages affecting the largest number of customers, 3) Outages in areas with vulnerable populations (medical needs, elderly), and 4) Individual homes and businesses.

Q10: What should I do if my power is out but the storm has passed?

Call 1-800-642-3780 if you’re still without power. Even after a storm ends, damage to lines or transformers may require additional repair time. Do not assume your outage is resolved.

Conclusion

Exelon Atlantic City Electric’s toll-free storm restoration customer care number—1-800-642-3780—is more than just a phone line. It is the lifeline between vulnerability and resilience for hundreds of thousands of residents and businesses across southern New Jersey. In an era of increasingly unpredictable weather patterns and climate-driven emergencies, having a reliable, compassionate, and technologically advanced support system is not optional—it’s essential. Exelon has transformed storm response from a reactive utility function into a proactive, human-centered mission, combining cutting-edge grid technology with empathetic customer service.

By saving this number, understanding how to use it, and preparing for future storms, you empower yourself and your community to weather the darkest hours with confidence. Whether you’re calling from a suburban home in Hammonton, a beachside condo in Wildwood, or an office in Tokyo, Exelon’s global access infrastructure ensures you’re never alone during a crisis.

As extreme weather becomes the new normal, the role of utilities like Atlantic City Electric will only grow in importance. Their commitment to equity, innovation, and customer care sets a benchmark for the entire energy industry. Remember: when the lights go out, you don’t have to wait in the dark. Dial 1-800-642-3780—and let Exelon bring the light back.