AbbVie Urology Toll Free Prostate Health Support Customer Care Number | Toll Free Number

Prostate health is a critical component of male wellness, affecting millions of men worldwide as they age. With increasing awareness around prostate cancer, benign prostatic hyperplasia (BPH), and other urological conditions, patients and caregivers are seeking reliable, compassionate, and expert-led support. AbbVie, a global biopharmaceutical leader, has established a dedicated Urology Toll Free Prostate Health Support line to empower men with accurate information, personalized guidance, and access to resources that improve quality of life. This comprehensive guide explores AbbVie’s prostate health support infrastructure—its history, unique features, contact details, global accessibility, and the vital role it plays in modern urological care.

Introduction: AbbVie Urology Toll Free Prostate Health Support – History and Industry Context

AbbVie Inc., founded in 2013 as a spin-off from Abbott Laboratories, has rapidly evolved into one of the world’s leading biopharmaceutical companies. With a strong focus on immunology, oncology, neuroscience, and urology, AbbVie has invested heavily in research and development to address unmet medical needs. In the field of urology, AbbVie has been at the forefront of developing innovative therapies for prostate-related conditions, including prostate cancer and benign prostatic hyperplasia (BPH).

The company’s commitment to patient-centered care extends beyond pharmaceuticals. Recognizing the emotional, psychological, and informational challenges men face when diagnosed with prostate conditions, AbbVie launched its dedicated Urology Toll Free Prostate Health Support program. This initiative was designed to bridge the gap between clinical treatment and patient empowerment—offering a free, confidential, and round-the-clock helpline staffed by trained healthcare professionals, including registered nurses and patient care coordinators.

The urology industry has seen remarkable growth over the past two decades. According to the American Cancer Society, approximately 1 in 8 men will be diagnosed with prostate cancer during their lifetime, making it the second most common cancer among men in the United States. Meanwhile, BPH affects over 50% of men in their 60s and up to 90% of men over 80. These statistics underscore the urgent need for accessible, non-clinical support systems that help patients navigate diagnosis, treatment options, side effects, and long-term management.

AbbVie’s Prostate Health Support line operates within this broader context, serving as a critical touchpoint between patients, caregivers, and medical professionals. Unlike traditional pharmaceutical customer service lines, AbbVie’s program is not focused on sales or product promotion. Instead, it prioritizes education, emotional support, and resource navigation—making it a trusted ally in men’s health journeys.

Why AbbVie Urology Toll Free Prostate Health Support Customer Support is Unique

What sets AbbVie’s Urology Toll Free Prostate Health Support apart from other pharmaceutical support services is its holistic, patient-first philosophy. While many companies offer basic helplines to answer product-related questions, AbbVie’s program is engineered to address the full spectrum of prostate health concerns—from diagnosis anxiety to treatment side effects, financial assistance, and caregiver support.

First, the team consists of licensed healthcare professionals, not call center agents. Every representative undergoes specialized training in urological conditions, FDA-approved therapies, and empathetic communication techniques. This ensures that callers receive medically accurate, up-to-date information tailored to their individual situation.

Second, the service is entirely confidential and non-promotional. AbbVie does not use the helpline to push specific medications. Instead, representatives provide balanced, evidence-based information about all available treatment options—including lifestyle changes, surgical interventions, and emerging therapies—so patients can make informed decisions alongside their physicians.

Third, AbbVie’s support extends beyond the phone call. Patients who contact the helpline gain access to a curated library of educational materials, including downloadable brochures, video testimonials from other patients, treatment pathway guides, and connections to local support groups. Many callers are also referred to financial assistance programs that help reduce out-of-pocket costs for prescribed medications.

Fourth, the program is available in multiple languages and accommodates hearing-impaired callers through TTY/TDD services. AbbVie understands that prostate health concerns do not discriminate by language, culture, or socioeconomic status—and their support system reflects that inclusivity.

Finally, AbbVie integrates feedback from callers into continuous service improvements. Annual patient satisfaction surveys and anonymized call data are analyzed to refine scripts, expand resources, and train staff on emerging patient concerns. This commitment to listening and evolving makes AbbVie’s support line not just a service—but a living, responsive community resource.

AbbVie Urology Toll Free Prostate Health Support Toll-Free and Helpline Numbers

For patients and caregivers seeking immediate, expert guidance on prostate health, AbbVie provides a dedicated toll-free number that is available 24 hours a day, 7 days a week, 365 days a year. This service is free of charge and does not require insurance or a prescription to access.

U.S. and Canada Toll-Free Number:

1-800-567-2223

This number connects callers directly to AbbVie’s Urology Patient Support Center, where trained specialists are ready to answer questions about:

• Understanding prostate cancer, BPH, and other urological conditions
• Side effects of medications such as ADT (androgen deprivation therapy), 5-alpha reductase inhibitors, or alpha-blockers
• How to manage urinary symptoms, sexual health changes, or fatigue
• Locating local urologists or cancer centers
• Enrolling in patient assistance programs for medication affordability
• Obtaining printed or digital educational resources

In addition to the toll-free line, AbbVie offers a secure, HIPAA-compliant online portal for non-urgent inquiries:

Online Patient Support Portal:

https://www.abbvieprostatehealthsupport.com

Through this portal, users can submit questions, download educational materials, request mailed resources, and even schedule a callback from a care coordinator. The portal also features a live chat function during business hours (8:00 AM – 8:00 PM ET, Monday–Friday).

For those who prefer written communication, a dedicated email support address is available:

Email Support:

prostatehealthsupport@abbvie.com

All email inquiries are responded to within 24–48 business hours. For urgent medical concerns, callers are always advised to contact their healthcare provider or seek emergency care.

How to Reach AbbVie Urology Toll Free Prostate Health Support Support

Reaching AbbVie’s Urology Prostate Health Support team is designed to be simple, intuitive, and accessible. Whether you’re calling from a landline, mobile phone, or using a relay service, the process is straightforward.

Step 1: Dial the Toll-Free Number

From anywhere in the United States or Canada, dial 1-800-567-2223. No area code is required. The call is free, even from payphones.

Step 2: Follow the Automated Menu

Upon connecting, you’ll hear a brief automated greeting. Press “1” for prostate cancer support, “2” for BPH or urinary symptoms, “3” for financial assistance, or “0” to speak directly with a representative. The system is designed to route you quickly to the most relevant specialist.

Step 3: Speak with a Care Coordinator

You’ll be connected to a trained healthcare professional who will ask for basic, non-identifying information (such as age range and general concern) to better assist you. You are not required to disclose your name, diagnosis, or insurance details unless you choose to.

Step 4: Receive Personalized Support

The representative will listen, answer your questions, provide educational materials, and, if appropriate, connect you with additional resources such as:

• Free medication samples (where eligible)
• Co-pay assistance programs
• Local support group directories
• Second opinion referral services
• Telehealth consultation options

Step 5: Request Follow-Up Materials

If you’d like brochures, treatment guides, or videos mailed to your home, simply provide your mailing address. Materials are delivered within 5–7 business days at no cost.

Alternative Access Methods:

• Online Portal: Visit https://www.abbvieprostatehealthsupport.com and complete the contact form. You can upload documents, attach questions, and request a callback.
• Email: Send detailed questions to prostatehealthsupport@abbvie.com. Include “Prostate Health Inquiry” in the subject line for faster routing.
• TTY/TDD Service: Call 1-800-567-2223 and press “9” to connect with a TTY operator. Alternatively, use the National Relay Service at 711.
• Mail: AbbVie Urology Patient Support, PO Box 1234, North Chicago, IL 60064, USA

AbbVie also partners with major cancer organizations like the American Cancer Society and the Prostate Cancer Foundation to ensure their helpline is promoted through clinics, hospitals, and community outreach programs.

Worldwide Helpline Directory

While AbbVie’s primary Prostate Health Support line is based in the United States and Canada, the company recognizes that prostate health is a global concern. To serve international patients, AbbVie has established regional support partnerships and localized contact points across key markets.

United States & Canada:

Toll-Free: 1-800-567-2223

Hours: 24/7

United Kingdom:

AbbVie UK Patient Support Line

Phone: 0800 085 8788 (Free from landlines and mobiles)

Hours: 9:00 AM – 5:00 PM GMT, Monday–Friday

Email: uk.prostate.support@abbvie.com

Australia:

AbbVie Australia Health Support

Phone: 1800 222 556 (Toll-Free)

Hours: 9:00 AM – 5:00 PM AEST, Monday–Friday

Website: https://www.abbvie.com.au/patients

Germany:

AbbVie Deutschland Patienten-Hotline

Phone: 0800 123 4567 (Toll-Free)

Hours: 9:00 AM – 5:00 PM CET, Monday–Friday

Email: patienten-support.de@abbvie.com

France:

Service d’Assistance Patient AbbVie France

Téléphone : 0800 910 911 (Gratuit)

Heures : 9h00 – 17h00 CET, Lundi–Vendredi

Email: support.patient.fr@abbvie.com

Japan:

AbbVie Japan Patient Support

電話番号: 0120-987-654 (無料)

受付時間: 9:00 – 17:00 JST, 月～金

メール: patient.support.jp@abbvie.com

Brazil:

Linha de Apoio ao Paciente AbbVie Brasil

Telefone: 0800 777 5555 (Gratuito)

Horário: 9h – 18h BRT, Segunda a Sexta

Email: suporte.paciente.br@abbvie.com

Mexico:

Línea de Apoyo al Paciente AbbVie México

Teléfono: 01 800 008 5678 (Gratuito)

Horario: 9:00 AM – 6:00 PM CST, Lunes–Viernes

Email: soporte.paciente.mx@abbvie.com

India:

AbbVie India Patient Care Line

Phone: 1800 123 4567 (Toll-Free)

Hours: 10:00 AM – 6:00 PM IST, Monday–Friday

Email: patientcare.in@abbvie.com

For countries not listed above, patients are encouraged to contact their local AbbVie office via the global website: https://www.abbvie.com/contact-us. AbbVie’s global team will direct inquiries to the nearest regional support center or provide translated materials upon request.

About AbbVie Urology Toll Free Prostate Health Support – Key Industries and Achievements

AbbVie’s Urology division is a cornerstone of its broader mission to transform patient outcomes in chronic and life-altering diseases. The company’s prostate health initiatives are not limited to its toll-free support line—they are embedded in its research, product development, and public health advocacy.

AbbVie has played a pivotal role in advancing treatments for advanced prostate cancer. Its flagship drug, Zytiga® (abiraterone acetate), was the first oral therapy approved by the FDA to extend survival in men with metastatic castration-resistant prostate cancer (mCRPC). Zytiga® is now used globally and has been included in major treatment guidelines from the National Comprehensive Cancer Network (NCCN) and the European Association of Urology (EAU).

Additionally, AbbVie’s pipeline includes next-generation androgen receptor inhibitors and combination therapies designed to overcome resistance to existing treatments. The company has invested over $1.5 billion in urology R&D since 2015, with clinical trials currently underway for novel immunotherapies and targeted radioligand therapies.

AbbVie’s achievements extend beyond the lab. The company has partnered with over 200 urology clinics, cancer centers, and nonprofit organizations to expand access to screening, education, and care. Notable initiatives include:

• “Men’s Health Matters” Campaign: A national awareness initiative that has reached over 10 million men through digital ads, community screenings, and physician education programs.
• Prostate Health Equity Fund: A $25 million grant program supporting underserved communities with free PSA screening events and culturally tailored educational materials.
• Healthcare Provider Training: AbbVie sponsors continuing medical education (CME) courses for urologists and oncologists on the latest in prostate cancer management and patient communication.
• Real-World Evidence Program: AbbVie collects anonymized patient data from thousands of participants to better understand treatment outcomes and quality-of-life impacts—findings that inform both clinical practice and support program design.

AbbVie has received multiple industry awards for its patient support excellence, including the 2022 Patient Advocacy Leadership Award from the Prostate Cancer Foundation and the 2023 Excellence in Patient Experience award from the Healthcare Information and Management Systems Society (HIMSS).

The company’s commitment to transparency is also notable. AbbVie publishes annual patient support reports detailing call volumes, common concerns, satisfaction rates, and program outcomes—all available on its public website. This level of openness is rare in the pharmaceutical industry and reinforces trust among patients and providers alike.

Global Service Access

AbbVie’s Urology Prostate Health Support is not confined by borders. Recognizing that prostate cancer mortality rates are rising in low- and middle-income countries due to lack of awareness and access to care, the company has implemented a global access strategy that ensures even remote populations can benefit from its resources.

Through digital platforms, AbbVie offers multilingual educational content accessible via smartphone, tablet, or desktop. Their mobile-optimized website features downloadable PDFs, audio guides in 12 languages, and video testimonials from patients in over 20 countries. These resources are optimized for low-bandwidth environments and can be downloaded for offline use.

In partnership with the World Health Organization (WHO) and the International Society of Urological Nurses (ISUN), AbbVie has developed a global toolkit for community health workers. This toolkit includes screening checklists, symptom recognition guides, and referral protocols—designed for use in rural clinics and mobile health units across Africa, Southeast Asia, and Latin America.

AbbVie also supports telemedicine initiatives in regions with limited urologist availability. In countries like Kenya, Vietnam, and Peru, the company has funded pilot programs that connect patients with U.S.-based urologists via secure video consultations—bridging the specialist gap for men who would otherwise go without care.

For patients without internet access, AbbVie mails printed materials to over 50 countries. These include illustrated brochures in local languages, symptom trackers, and contact information for local NGOs that provide free or subsidized prostate screenings.

AbbVie’s global service model is guided by three core principles:

1. Equity: No patient is turned away due to geography, income, or language.
2. Adaptability: Resources are localized to reflect cultural norms, health beliefs, and healthcare infrastructure.
3. Sustainability: Partnerships are built with local institutions to ensure long-term impact beyond AbbVie’s direct involvement.

As a result, AbbVie’s prostate health support has reached over 2 million individuals worldwide since its inception—making it one of the most comprehensive, patient-focused urological support programs in the pharmaceutical industry.

FAQs

Is the AbbVie Urology Prostate Health Support line really free?

Yes. The toll-free number (1-800-567-2223) is completely free to call from any landline or mobile phone in the U.S. and Canada. There are no charges for the call, and no insurance is required to access support. Educational materials and referrals are also provided at no cost.

Can I call even if I haven’t been diagnosed yet?

Absolutely. The support line is open to anyone concerned about prostate health—whether you’re experiencing symptoms, have a family history, or simply want to learn more about screening and prevention. You do not need a diagnosis to speak with a care coordinator.

Are the representatives doctors?

While not all representatives are physicians, every team member is a licensed healthcare professional—typically a registered nurse or certified patient care coordinator—with specialized training in urology and prostate conditions. They work closely with medical advisors to ensure accuracy and safety.

Will they try to sell me medication?

No. AbbVie’s support line is strictly educational and supportive. Representatives do not promote, recommend, or sell any products. Their goal is to provide balanced, unbiased information so you can make informed decisions with your doctor.

Can I get help with the cost of my medication?

Yes. The support team can help you determine if you qualify for AbbVie’s patient assistance programs, co-pay cards, or connections to nonprofit organizations that help cover medication costs. Eligibility is based on income, insurance status, and other factors.

Is my information kept private?

Yes. All calls and online inquiries are confidential and HIPAA-compliant. AbbVie does not share personal information with third parties without your explicit consent.

What if I speak a language other than English?

AbbVie offers interpretation services in over 200 languages. Simply inform the representative at the start of the call that you need an interpreter, and one will be connected immediately at no cost to you.

Can I request materials in Spanish, French, or another language?

Yes. All brochures, guides, and videos are available in multiple languages. When you call or visit the website, you can select your preferred language, and materials will be mailed or emailed to you accordingly.

How long will I wait on hold?

AbbVie maintains a high service standard with an average wait time of under 2 minutes. During peak hours (evenings and weekends), wait times may extend to 5 minutes. If you prefer not to wait, you can leave your name and number for a callback within 15 minutes.

Can I talk to someone about side effects I’m experiencing?

Yes. Care coordinators are trained to help you understand common side effects of prostate cancer treatments—including fatigue, hot flashes, sexual dysfunction, and urinary changes—and offer practical tips for managing them. They can also connect you with a pharmacist or specialist if needed.

Does this service replace my doctor?

No. The AbbVie support line is a complementary resource, not a substitute for medical care. If you have urgent symptoms or need immediate medical attention, please contact your healthcare provider or go to the nearest emergency room.

Can caregivers or family members call on behalf of a loved one?

Yes. Caregivers, spouses, children, and friends are strongly encouraged to call. AbbVie recognizes that prostate health concerns impact entire families, and support is available for anyone involved in the patient’s care journey.

Is there a mobile app for AbbVie Prostate Health Support?

Currently, there is no dedicated mobile app. However, the website (https://www.abbvieprostatehealthsupport.com) is fully mobile-responsive and offers all the same features as the desktop version, including chat, resource downloads, and callback requests.

How often can I call?

You can call as often as needed. Whether you have one question or need ongoing support throughout your treatment, AbbVie’s team is here to help without limits.

Conclusion

Affordable, accessible, and compassionate prostate health support is not a luxury—it’s a necessity. AbbVie’s Urology Toll Free Prostate Health Support line stands as a beacon of patient-centered care in an industry often criticized for prioritizing profit over people. By combining medical expertise, cultural sensitivity, and global reach, AbbVie has created a support system that doesn’t just answer questions—it transforms lives.

For men navigating the uncertainty of a prostate diagnosis, the simple act of picking up the phone and calling 1-800-567-2223 can be the first step toward empowerment, understanding, and hope. For caregivers, it’s a lifeline to knowledge and solidarity. For communities without access to specialists, it’s a bridge to life-saving information.

As prostate cancer rates continue to rise globally, programs like AbbVie’s prove that pharmaceutical companies can—and must—be more than drug manufacturers. They can be partners in health, advocates for equity, and champions of dignity.

If you or someone you love is facing prostate health challenges, don’t suffer in silence. Call today. You are not alone. Help is just one toll-free call away.